Privacy Policy
What personal information Book Cruise Now collects, why we collect it, and the choices you have.
Overview
Book Cruise Now (“BCN,” “we,” or “us”) is based in Ontario, Canada. This policy explains what personal information we collect when you browse the site, send an inquiry, or create an account, why we collect it, and the choices you have.
What we collect
Inquiry and account details — your name, email, and any message you send us when you inquire about a departure or create an account.
Booking details — the departure, ship, and party information needed to pass your inquiry to the operator.
Booking link visits — when you open the booking link in an operator’s invitation, we note the first time you opened it, so we can see whether inquiries lead to bookings. It’s part of your booking record, so the cookie notice doesn’t change it, but if you’ve said no to product analytics on your account, we won’t record it from then on. Operators never see it.
Where an inquiry came from — when you send an inquiry, we save the country it was sent from, whether you used a phone, a tablet, or a computer, and the campaign or site that led you to us, such as a search engine or one of our ads. We work the country out from your IP address and then discard the address. To remember the campaign or site until you send the form, we set one cookie when you arrive, kept for 30 days (see our Cookie policy). For inquiries sent on our earlier site before October 2026, we keep only the campaign or site that led you to us. Operators never see any of this, and it’s removed if your account is anonymized.
Usage data — which pages and features you use, and what our analytics and advertising tools record about whether an ad brought you here. This is separate from the campaign saved with an inquiry, described above. For travelers, we collect this only if you accept optional cookies in the cookie notice, or if you say yes to product analytics on your account (see Product analytics on your account below). If you accept optional cookies, it includes recordings of your visits, with anything you type hidden. For operators and BCN staff, we also measure use of the operator and admin tools as part of running the service, without the cookie notice. Ad measurement is never part of that. See our Cookie policy for the details.
We don’t handle your card details when you book a cruise — you pay the operator directly, on the rail they set up. Operators who subscribe to list their ships pay us through Stripe, which processes the card and passes us only a customer reference, never the card number.
Product analytics on your account
If you have a traveler account, we ask once whether you’ll share how you use it, so we can fix what’s confusing. It’s your choice, it’s off until you say yes, and booking never depends on it.
If you say yes, we record the pages you open and the buttons you tap in your inquiries, and events about your inquiries, such as when one is sent. We never record anything you type, and we never use this for ads.
Your answer is saved on your account, so it follows you across devices, including inquiries you confirm with an email code. A no on your account also wins over the cookie notice for anything tied to you: we won’t connect your activity to your account, even if you accepted optional cookies.
You can change your answer anytime in Account, under Privacy. For events about your inquiries, the change applies right away. On the device you change it on, it applies right away too. On your other devices, it applies the next time you open Your inquiries there.
Why we collect it
To pass your inquiry to the operator and let them respond to you, to operate your account, to see whether inquiries lead to bookings, to keep the service secure and working correctly, and to understand how the site is used so we can improve it. We collect only what these purposes need.
Where your data is stored
Some of our service providers, including our hosting and database providers, store and process data in the United States, where it is subject to US law. Under PIPEDA we stay accountable for that information wherever it is held, and we use contractual commitments with those providers to require a comparable level of protection.
How long we keep it
We keep inquiry and account data for as long as your account is active or as needed to respond to your inquiry, plus a reasonable period afterward for support, legal, and audit purposes. Anonymous analytics data, where you’ve consented to it, is kept as described in our Cookie policy.
Your rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you can ask to see the personal information we hold about you, ask us to correct it, and withdraw your consent to our use of it. Email us and we’ll respond within a reasonable time. If you aren’t satisfied with our answer, you can bring a complaint to the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy as the service changes. We’ll post the new version here with an updated date.
Questions
For the specific cookies we set and how to change your choice, see our Cookie policy. This policy works alongside our Terms of Service. For anything else, email support@bookcruisenow.com.